Form vs. Function: The Western Electric 2500
Telephone History March 28th. 2008, 8:29pm
When Western Electric adopted the Henry Dreyfuss design that would be known as the Model 500, no one suspected that its descendants would outlive the company itself. First manufactured in 1949, the 500 saw numerous variants over the years, and lives on even today as a frequently copied design. The most significant modification to the 500 came in 1964 when it was converted to touch-tone dialing. This model, the 1500, lacked the pound and asterisk buttons, both of which were added three years later on the model 2500. (This change denotes a switch from the Type 25 dial to the Type 35) Given its brief production life, the 1500 is today a highly collectible curiosity, the significance of the two missing buttons well known to collectors. The 2500 on the other hand, soldiered on for many years, right to the bitter end. With the 1984 fragmentation of AT&T and the dissolution of the Western Electric name, the 2500 was the end of a long line of dependable products.Many folk, too young to have grown up with rotary phones, find a 2500 among their earliest memories. It was very durable, immensely popular, and rode the wave of interest that surrounded the conversion to push-button dialing. Apparently the fascination with this new technology diverted attention away from aesthetics, as no one seems to have objected to what is clearly a supreme example of uninspired design. The lines, shapes and details of the original 500 have been disturbed, as if the inspired creation of a single artist had been modified by committee. It’s hard not to be reminded of the vapid appliances once made in the Eastern Bloc countries, lacking any semblance of style. The faceplate has a definite afterthought look to it, the buttons swimming in the center of that enormous flat expanse. Fortunately I’m old enough that I don’t have to try to look back on the 2500 with nostalgia, but for many that could be exactly how they are regarded. When determining collectible status, there are more influential factors than appearance, and one day the 2500 could find an appreciative audience. But for me, I can’t imagine ever seeing them as anything more than a successful, yet unsatisfying, last hurrah.



April 8th, 2008 at 7:24 am
I have a 2500, but it’s a 2500MMGB with a HI/LO/OFF switch (DOM 10-85), and I wonder what the MMGB means. When I disassemble my 2500, I’m amazed that 1.) the phone is mostly just a shell, with a circuit board under the numbers as the heart, 2.) a strip of metal was fastened inside, apparently to give the 2500 some meaningful weight, and 3.) it was made in the USA by AT&T Technologies. I need to find a new spot for my 2500, though, ’cause I just replaced it with one of my rotary 500’s (DOM 10-70).
April 8th, 2008 at 1:42 pm
Hmm…
I don’t know, but Mark Scola (a friend of a friend) had this to say:
“2500 = The Style of phone. The first M = Modular. The M G B is a code for the type of circuit used. I do not know the code other than to say this phone was assembled in the USA from parts imported from Asia (Indonesia I suspect) and marketed by AT&T during the 1980’s. The real Western Electric company ceased to exist around 1983-84.”
April 10th, 2008 at 10:54 pm
I rise in defense of Henry Dreyfuss and his revision of his 500 series telephone.
First off, notice that, save for the inside of the switchhook cradle, the push buttons, and the number slot, there is not a single set of parallel line anywhere, it all slught angles, as well as gentle curves. All the corners are radiussed, and the edges of all the planes are rounded.
The pushbuttons are of especial notice.
First off, the white on grey doubleshot injected buttons themselves. The white numbers are moulded into the grey plastic. The symbols will not wear away.
Also, the color scheme is about the most high contrast without being garish. If there’s any light, you can almost always read the numbers and letters.
The dishing of the buttons is also of interest. Sure, the dishing makes the button easy to push, and your finger is unlikely to slip off, but, more importantly, the dishing and the color scheme renders the buttons readable no matter how bright the light shining on the keys, or the angle of the light vs. the angle you’re viewing the keys. The TouchTone keypad is a marvel of human/machine interface.
As for the keypad swimming in the middle of the faceplate, well, I think of it more as displaying the buttons for the user, without any extrainious distractions.
April 16th, 2008 at 3:38 am
Dang Chris,this certainly isn’t your first rodeo! Thank you for sharing your view, which I have to believe is right on target. The function of the 2500 was paramount, as the transition to this new technology didn’t need to be made any more awkward. (its appearance is awkward enough!) Thanks again for your contribution… maybe you can write a “guest article” for me sometime!
April 24th, 2008 at 6:30 pm
Mark, thank you for your kind words.
So, ready for another Dreyfuss fact?
The classic “G” handset on the 500 and 2500 is NOT symmetrical. If you’ve a modular “G” handy, unscrew the transmitter and receiver caps and swap them around. Now, hold the handset as if you were going to use it, transmitter to mouth, receiver to ear.
Notice how it just feels so wrong.
The thing is so designed for optimum comfort and mouthpiece/transmitter positioning for the majority of adults. Really, these phones designed by Dreyfuss are great examples of industrial design/human interface. Compare and contrast to the junk you find these days that are passed off as telephones.
I am quite the “fan” of the pre-Breakup Western Electric hardware. I’ve seen WeCo phones that are older than I am (and I’m 56) that work as well today as they did when they were assembled. I’m confident that all of the WeCo phones in my collection will be working just fine for some other collector/”fan” long after I’m dead.
[You're right about the handset... weird! Thanks Chris, good stuff. - Mark]
September 10th, 2008 at 11:26 pm
Hi, I’m Ramil, an avid telephone collector from the Philippines. I have a Stromberg Carlson model 2500, it is still working but I can’t dial a number to connect. Maybe it has a problem with its wiring diagram, can you help me with it? Maybe you can provide me a wiring diagram for the said model and maker if you have, and lastly, how can I restore its body. The phone casing has lots of scratches and discolored. Is there anyway I can restore it to its original look? Thanks!