"The phone is a remarkably complex, simple device, and very rarely ever needs repairs, once you fix them." - Dan/Panther
Started by mazda_matt, November 17, 2016, 12:38:59 PM
Quote from: tallguy58 on November 17, 2016, 10:21:41 PMThe site needs updating. You're still talking about a July Canada Post disruption and Holiday shipping deadlines for 2015.
Quote from: cloyd on November 18, 2016, 01:20:18 PMMatt,You have always dealt with me fairly and your email responses to my inquiries are quick and friendly.I would like to see more reproduction parts offered that would allow collectors to mimic the real deal as closely as possible, especially for those parts that can't be found. Examples would be: wire harnesses for candlestick phones (with correct colors and tracers), grommets, screws etc.Also, your website has a "Parts for this phone" section which is very helpful but it doesn't differentiate between parts that simply fit vs. parts that are correct.Hope this helps,Tina Loyd
Quote from: Phonesrfun on November 20, 2016, 07:46:38 PMRunning a small business is always a challenge, especially when you are dealing with many one of a kind and specialty items. I have been in small businesses before, and I know the issues. When you only have a handful of people in a company, it is so very hard to accomplish all the tasks.My experience with OPW has been very good over the years. Postage has been somewhat of an issue because I live in the US. We just need to remember that in this age of instant gratification, we need to allow for the fact that we are dealing with two separate countries and their respective postal services and all the friggin red tape that goes with it.I can only imagine what sort of headaches are involved in inventorying and cataloging all the parts from so many phones that you carry. I was so very happy that OPW took on the cord operations of Odis LeVrier. So, I say, keep up the good work.-Bill
Quote from: AL_as_needed on November 20, 2016, 08:27:39 PMI have used several different versions of replacement cords from Old Phone Works and have been mostly happy with them. Specifically, your reproduction cloth covered cords I have found to be perfect for a 302 project I did this past winter, look great, gets lots of compliments.However, a new production black rubber coiled handset cord I received seems to have been in package for a very long time. So much so that when I installed it on a 5302 build, the rubber actually began to fall apart and break in multiple areas within a few uses.
Quote from: Babybearjs on November 20, 2016, 11:11:05 PMMatt, I want to thank you and all the staff for a wonderful experience with purchasing replacement parts. The one thing I want to stress is with the dial centers. you offer the 2 line centers for just the AE dials, But not the WE. though you have more WE 2 line phones then AE. Please be sure to add the WE version of the 2 line dial centers to you inventory. I have several WE 410's that could use them. I also restore Key telephone sets, specifically the 440 and 460 series phones. it would be nice to see some designation strips for these phones, as well as for the 544 and 564 series phones. (which I also have) I'd also like to see some price cuts on some items like the chrome and brass handset bands as well as the fingerwheels and dial center parts. I know these are custom, but I know I'd buy more if the prices were better. trimming out a WE/NE 300, 400 series phone in brass or chrome gets people looking. I've had several comments about this detail. I've dubbed to 400 series phones with the brass and chrome accents, the "Executive" series. anyway. for now I'm not doing any repairs or even purchasing on Ebay... but, you will still get my business when I need your help! Thank you again! John
Quote from: poplar1 on November 20, 2016, 10:17:12 PMThe first page used to show most popular items. Now all I get is a search box. Entering "cords", "handset cords", "receiver cords" --- all return same response: "Warning. Sorry, your search returned no results. Try again with different criteria."
Quote from: mazda_matt on November 21, 2016, 03:01:38 PMPlease email me at email@example.com with your shipping information and I mail you out a replacement. Was the cord an NOS one or was it brand new reproduction?Thanks,Matt Jennings