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What is a Western-Electric-2B-ACD-Supervisors-Console ?

Started by AMCer, May 09, 2013, 10:17:26 PM

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LarryInMichigan

It's a Western Electric 2B ACD Supervisor's Console  ;)

AMCer


AE_Collector

#3
Well....now you know. CRPF at your service!

ACD systems are like a PBX but they are able to distribute calls equally amoungst operators for call center use. There are usually supervisors keeping track of the number of incoming calls to ensure that there are enough operators staffed to handle the call load etc. This would appear to have been the console to present all of the info to the supervisor.

Terry

AMCer

I THINK I'm supposed to be smarter but I don't feel it. :)

Phonesrfun

I think its a case of "unless you know what it is, and really want it, you probably don't want to buy it."  :)

-Bill G