Melco KMX-333 service observing expander

[Jim Stettler]

What is a Melco KMX-333 service observing expander used for? I have several and was wondering if they were cool or boring.
Jim

[G-Man]

Pretty much what their name implies, they are used by supervisors to monitor the conversation between a customer and the service agent at call centers.

What is the MELCO®
Call Monitoring
System?

• A system designed to enable your
supervisors to monitor trainees' call
handling skills

• Also allows your trainees to learn
by listening in on calls handled by
your more experienced telephone
representatives

MELCO - Monitoring Two-Way Telephone

Simple system designed to work with almost any analog
and most digital telephone systems - PABX, Centrex and
multi-line business phone systems

There is no audible click or noise to show that the call is
being monitored-unless the Talk Assist option is accessed
Does not interfere with the operation of any incoming or
outgoing lines

Can be customized to your needs and expanded as your
business expands

Range of products allows you to enhance your system
simply and quickly
Designed for easy installation and maintenance

MELCO - Reliable, Affordable,
Economical Installations
for Monitoring 1 to 720 Lines

How Does MELCO®
Call Monitoring System Work?

The basic unit or Teletrainer is connected to your business
phone system as an add on feature. One Central Office
trunk port can be dedicated to this unit
Each line to be observed is routed to the
Teletrainer and assigned a 2-digit dial code
Dialing the pre-programmed codes, allows the person
supervising the activities of your telephone representatives
to monitor and join any call that is in progress
You can increase the number of lines monitored or allow
for more than one line to be monitored at a time by
selecting the appropriate products, options and featuresversations

[Jim Stettler]

Thanks G-Man,
It sounds kinda like it is on the boring end of the scale.
Jim