I have my Panasonic wired up and it is working as far as being able to dial out and receive calls. My problem is that it will not dial from one station to another. My main phone is on 1 and after reading all the directions, it says to dial a 1 plus station number. So if I want station 8 I should dial 18. When I do this the is a pause then busy signal.
I have powered it down and back on, no change. I see a small wafer battery in the upper right hand corner, I am wondering if I should power it down, remove the battery and replace with a new one and power it backup.
Any thoughts on what I need to do greatly appreciated. I would like to be able to call from one station to another to check my
phones when working on them.
Thanks,
Dave Beck
Try dialling 21 thru 28, you may have a UK version's firmware... :)
Nope that didn't work, instant busy.
Dave
As you have already surmised, the extensions are numbered from 11 to 18.
Have you tried calling an extension port without having a telephone (or anything else) plugged into it to see if it will ring-through?
It does the same thing. Pause then busy.
Dave
Has it ever worked and if so have you performed a system reset as shown in the manual?
not sure it ever worked from station to station, my manual doesn't show a reset and I do not have the Panasonic phone to make changes with.
Dave
Is the system program switch set to PROGRAM or SET?
not sure where that switch is....
Dave
A proprietary telephone is not needed for resetting the system.
I have attached the instructions below.
I found a small switch on the main board and switched to other position, tried it again, same thing, also found a small black reset button, pushed and held it for a few seconds released and tried again, same thing. I have the unit unplugged at present and will plug it back in after 5 minutes.
Dave
Also, you may want to try this on the afflicted extension...
If none of the previous remedies work then it is most likely "toast."
Not too surprising since most of the 308 and 616 systems are 20-plus years old and electronic key systems were sold with an expected reliable service life of about seven years.
Fortunately, the seller said:
We stand behind what we sell!
If the phones are ringing for incoming calls from outside, then you still have a ring booster and also a pulse-to-tone converter for your VOIP line.
I finally found an old tone phone and cord and tried the 79# trick, still nothing, Oh well at least I can still use my rotary phones. Thanks G-man for the help.
Dave
I keep trying to think of possible problems, but they're being contradicted by the fact that the phones work fine with external lines ringing into the system... (http://www.recycleabicycle.co.uk/pics/smilies/conf40.gif)
One thing that I have to ask is are you using 4-wire line cables on the phones, and if so are the yellow and black pairs joined together? If so that could be confusing the system as the 2nd pair (the yellow & black) are used for data when using a system phone, of course this is one of the ideas that is contradicted by the phones ringing when the system receives an incoming call, but may be worth checking... :)
Have you pulled the strap to the battery? Power off and do this and when you power up any programming will be gone and it will be back to default.....Doug
I am only using red and green to each station. the yellow black wire are not hooked to the Panasonic at all. I can plug a phone directly into each station and it does the same. Doug I will remove the battery and power backup.
Dave
he yellow an dblack wires are only used on the digital stations. By the way, they must be totally unhooked. If the yellow and black were to be shorted together at any station, it would raise havoc.
Yellow and black wires are not installed at all no connection. I checked the battery and it has 3 volts and is hard wired in so I cannot remove it.
Dave
Unless I am mis-reading what I am seeing below, the extensions on a 30810 are numbered 11-18, not 1 to 8. Therefore, to dial another extension, i.e. number 11, you need to dial 111, 112, 113, 114, 115, 116, 117, 119....
I may be way off base, but give it a try. If not, I apologize for piping up :)
Dave
sorry that didn't work either...at this point I am willing to try anything.
Dave
Just copied this piece about dialing. I am still searching for other solutions.
I don't know if yu have the manual. If not, you can d/l it at:
http://www.google.ca/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CCkQFjAA&url=http%3A%2F%2Fwww.voicesonic.com%2Fpanasonic%2Fmanuals%2FKX-T308_System_User_Guides%2FKX-T30810_Installation_Manual.pdf&ei=fKoGU9TSKcbKkQfr8oDACg&usg=AFQjCNGwZbBpt-tRG2BKYrCP2wEMcBi9OQ&sig2=qUY_wCBnzNyccVVHd182nw&bvm=bv.61725948,d.eW0 (http://www.google.ca/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CCkQFjAA&url=http%3A%2F%2Fwww.voicesonic.com%2Fpanasonic%2Fmanuals%2FKX-T308_System_User_Guides%2FKX-T30810_Installation_Manual.pdf&ei=fKoGU9TSKcbKkQfr8oDACg&usg=AFQjCNGwZbBpt-tRG2BKYrCP2wEMcBi9OQ&sig2=qUY_wCBnzNyccVVHd182nw&bvm=bv.61725948,d.eW0)
Or:
http://tinyurl.com/ouran9h
Service Manual at:
http://www.ddrservice.net/download/Telephone/panasonic/kx-t30810-1.pdf.html (http://www.ddrservice.net/download/Telephone/panasonic/kx-t30810-1.pdf.html)
I think it may be getting into speculation now, but it could be that it has corrupted it's firmware somehow, or there may be damage internally to the main board or even power supply, might just be easier to find another 308 and keep this one for spare parts... :-\
I think you maybe right...
Dave
Have you tried unplugging it and then shorting out the battery? It shouldn't take too long. Sometimes there's a reset button, or at least on computers there is one. Try shorting out the battery for a few seconds and then take the short away and plug it in and power it back up and see what you get.
Still speculation. But have you had the cabinet open to expose the circuit board? If so, check to make sure all the fuses are all good. The I/C circuit is fed off the +26 snf +12 volt lines.
Dave
Lots of speculation going on here, so I'll chime in.
The battery must have a disconnect on it somewhere, even if it is where it connects to the circuit board. Dave PEI has suggested taking the cover off to check the board and fuses. If you do that, you could also look for a way to unhook that battery. I admit I have only seen a handful of these units, but I can't imagine a totally hard-wired battery unless someone hard-wired a replacement.
I hope you get to the bottom of it.
Quote from: DavePEI on February 20, 2014, 08:12:49 PM
Unless I am mis-reading what I am seeing below, the extensions on a 30810 are numbered 11-18, not 1 to 8. Therefore, to dial another extension, i.e. number 11, you need to dial 111, 112, 113, 114, 115, 116, 117, 119....
I may be way off base, but give it a try. If not, I apologize for piping up :)
Dave
You're wrong, but we forgive you. You only need to dial the 2-digit extension number.
I played around with my spare 308 trying to get the same results that Dave was getting. The only time I got a busy signal trying to dial an extension was if the extension was off-hook, but it was an immediate busy signal, no pause. I also tried removing the fuses one at a time (except for the main power fuse) to see if I get the same results, but that apparently disables the ports altogether, I got no dial tone. The only time I get a pause before a busy signal is when I lift up an extension and did nothing. I would get the dial tone for about 10 seconds, then a busy signal.
Quote from: Brinybay on February 20, 2014, 11:05:55 PM
I may be way off base, but give it a try. If not, I apologize for piping up :)
Dave
Yea, the rreason I thought that was that in his initial message, Dave Beck said, "My main phone is on 1 and after reading all the directions, it says to dial a 1 plus station number. So if I want station 8 I should dial 18. When I do this the is a pause then busy signal. "
So, if that was correct, then the dialing would be as I said.
Then, I looked up the manuals! :)
Yes, it sounds as though he has a brain dead system, sadly. Wish I could find another for a good price. I could use a second in the museum, but with the prices I have seen, plus shipping here, they are out of my price range. I do have one 61610 which I use in the museum's demo room..
Dave
The problem is solved. I contacted the seller and he said he sent the wrong unit, but that it did work well, NOW the secret fix is it takes a 3 digit number like extension 4 I need to dial a 104 etc. I tried and it works great....problem solved!!!!!!
Thanks everyone for their input on this one.
Dave
So dialing 10 through 18 is treated the same as not dialing anything: a pause, then "timeout" resulting in a busy tone.
I would really like to know how the seller changed the default extension numbers--11 through 18---to 101 through 108. I didn't think that was possible with the programming for the Panasonic 308/30310 or 616/61610.
In some systems this is possible, usually called something like flexible station numbering. One reason for doing this is so that the extension number matches the room number in a motel.
Davepei was on the right track when he suggested dialing 1xx, but in this case, you add 90 rather than 100 to get the new number. (11+90=101 11+100=111).
It's great you are dealing with a seller who backs it up rather than just saying "it powers on."
Quote from: Dave Beck on February 21, 2014, 08:45:22 AM
The problem is solved. I contacted the seller and he said he sent the wrong unit, but that it did work well, NOW the secret fix is it takes a 3 digit number like extension 4 I need to dial a 104 etc. I tried and it works great....problem solved!!!!!!
Thanks everyone for their input on this one.
Dave
Are you sure that it is a model KX-T30810? The station numbering plan seems to indicate a KX-TA624 or KX-TA824 which are much newer models and have many additional features. If so it is no wonder you could not locate the removable battery, etc. Can you provide a photo?
I just checked the model number...should have done that a little earlier huh???? It is a KX-TA624, so looks like I made out on this one. As long as it works I am happy. Glad the seller helped me out.
Dave
Too bad you did not check earlier since the model number is emblazoned clearly in two places. It would have spared you a great deal of grief. Another reason that a photo would have helped from the start. But it is always nice to have a happy ending!
Quote from: Dave Beck on February 21, 2014, 08:45:22 AM
The problem is solved. I contacted the seller and he said he sent the wrong unit, but that it did work well, NOW the secret fix is it takes a 3 digit number like extension 4 I need to dial a 104 etc. I tried and it works great....problem solved!!!!!!
Thanks everyone for their input on this one.
Dave
Hooray! So happy for you!
Dave H.
Congratulations! I really hope you can afford this, because now you may expand to bigger PABX capacity, and the you need more telephones and then you need a bigger house .... ;)
dsk
Good to hear the problem was solved, even if it was only a seller error issue... ;D
Still, the 624 is a bigger system, so as has been said, you have much more capacity for many more phones, it's the beginning of phonitis... ;D