I just bought a Panasonic 616 and am having some problems.
My setup: I have a cord going from my ooma voip box to CO2, and the phone plugged into EXT12. The plug housing on the end of the phone cord is too wide to fit in EXT 11.
If I plug my cordless phone into EXT12, I can dial out fine.
If I plug my rotary into EXT12, I can receive calls, but can't dial out. When I pick up the handset, I hear the ooma dial tone and then the Panasonic dial tone. Each time I turn the dial, the dial tone becomes quieter and then goes back to full volume when the dial has stopped turning. Once I finish dialing the number (1-XXX-XXX-XXXX), the dial tone just continues sounding and the call is not placed.
With both the cordless and rotary phone, I don't need to dial 9 to hear a dial tone (I thought I had to).
I tried pressing the reset button and turning the pbx off for 5 minutes but that didn't help.
Can anyone help?
When you pick up the phone you get a dial tone, to call other extensions on the PBX. Dial 9 to connect to the outside line. I would use co1 if I only have one outside line to use. I've never connected to co2 without a co1 connected.
Benny
Quote from: bwroga on January 19, 2018, 11:51:13 PM
My setup: I have a cord going from my ooma voip box to CO2, and the phone plugged into EXT12. The plug housing on the end of the phone cord is too wide to fit in EXT 11.
Please explain this further.
What is make/model of "the phone plugged into EXT12" and why is the "plug housing on the end of the phone cord" which I assume is the "phone plugged into EXT12" too wide to fit EXT 11?
All of the PBX plugs are the same so a picture of "the phone" and a picture of the "plug" would help quite a bit. If it fits #12, it should also fit #11, #13, #14 etc.
Thanks.
Quote from: TelePlay on January 20, 2018, 10:09:16 AM
All of the PBX plugs are the same so a picture of "the phone" and a picture of the "plug" would help quite a bit. If it fits #12, it should also fit #11, #13, #14 etc.
Sorry I didn't clarify. It's not the plug that is too wide, it is the plug housing. It won't fit into EXT11 because it is the leftmost plug and has a raised surface to the left of it.
Quote from: Pourme on January 20, 2018, 09:07:57 AM
When you pick up the phone you get a dial tone, to call other extensions on the PBX. Dial 9 to connect to the outside line. I would use co1 if I only have one outside line to use. I've never connected to co2 without a co1 connected.
That's whats weird. When I connect the cordless phone I don't need to dial 9 to dial out.
I'll try getting another plug or adapter and connecting to EXT11/CO1.
An adapter like this which allows any length silversatin (flat) modular cord to connect the adapter box to the 616 and to the phone. That would make room in the 616. The adapter you are using is for wall use.
https://www.ebay.com/itm/5x-RJ11-6P4C-Telephone-Phone-Line-White-Modular-Surface-Mount-Box/112007938868
If the power is off -- or the power fail transfer relay(s) stuck -- then extension 11 is connected directly to the 1st CO line, extension 12 is connected directly to CO2....so I am wondering if since you don't have to dial 9, your phone on ext. 12 is effectively connected to the ooma box as if the power were off.
Can you dial a 2-digit number, such as 15, from an extension plugged into any of the ext. jacks?
Quote from: Pourme on January 20, 2018, 09:07:57 AM
When you pick up the phone you get a dial tone, to call other extensions on the PBX. Dial 9 to connect to the outside line. I would use co1 if I only have one outside line to use. I've never connected to co2 without a co1 connected.
Benny
I agree. Unless the co1 port is bad, you would normally connect the ooma box to co1, so that when you want to make an outside call, that line would be 1st choice if available.
However, if you do use a different CO port, then you can manually select any of the CO lines by dialing 81 for the 1st line, 82 for the line connected to CO2, 83 for the third line, etc.
Quote from: poplar1 on January 20, 2018, 12:01:05 PM
Can you dial a 2-digit number, such as 15, from an extension plugged into any of the ext. jacks?
No, I can't.
I plugged the ooma into CO1, the cordless phone into EXT11 and the rotary into EXT12.
When I lift the rotary handset, I hear nothing. If I dial 11, still nothing.
If I press "talk" on the cordless, I immediately hear the ooma "chime" and a dial tone. If I dial 20, nothing happens.
If I plug the cordless directly into the ooma, and press "talk" I only hear the ooma "chime".
I also noticed that both the "day" and "night" leds are dark. Only the red "power" led is on.
I have not grounded the unit yet, could that have anything to do with it? It is also right next to a wireless router, a cd player and a stereo receiver. :-\
It does seem to me that you are in power fail mode, same as if you unplug the AC cord from the wall. The Ooma is connecting from CO2 CO1 directly to the ext. 12 11 through the power fail relay.
Either the Panasonic is defective, or something got dislodged in the shipping.
Without even connecting anything to the CO1, CO2, etc., you should still be able to call from one phone to another; for example, pick up phone on ext. 15, hear Panasonic dial tone, and dial any of the 2-digit numbers 11-26 and ring the other phones.
With nothing plugged into the CO jacks, try plugging the rotary phone into each of the EXT jacks to see if any of them give you Panasonic dial tone, or even talk battery (where you can hear yourself).
Quote from: poplar1 on January 20, 2018, 01:11:10 PM
With nothing plugged into the CO jacks, try plugging the rotary phone into each of the EXT jacks to see if any of them give you Panasonic dial tone, or even talk battery (where you can hear yourself).
No dial tone, but with extensions 17-26 I could hear my own voice when talking into it. Not loudly, but it was there.
When I had the rotary connected to EXT12 and ooma to CO2 and someone called me, I could hear this same thing. Whenever I talked I felt like I could hear my voice out of the handset. This did not happen with the cordless.
Do you have the EBay item # for the listing? Just wondering if the seller accepts returns.
Quote from: poplar1 on January 22, 2018, 11:26:26 AM
Do you have the EBay item # for the listing? Just wondering if the seller accepts returns.
The seller does accept returns. They sent me a shipping label this morning. Thanks for all your help!
Has the unit been defaulted? Maybe it has some odd programming set up in it? I don't have one myself so am not familiar with various options available in them.
Terry
Just pull the strap on the battery to default. I run mine on default....Doug
Quote from: AE_Collector on January 22, 2018, 02:14:25 PM
Has the unit been defaulted? Maybe it has some odd programming set up in it? I don't have one myself so am not familiar with various options available in them.
I wondered that too.
There is a reset button, which I tried, but it didn't help.
Screenshot from the manual:
Quote from: bwroga on January 22, 2018, 07:42:40 PM
I wondered that too.
There is a reset button, which I tried, but it didn't help.
As Doug said, do a hard reset.
Turn the power switch off, unplug it from the power supply, disconnect the battery, wait a minute or two (if there is no battery compartment, you have a very large capacitor soldered onto the PC board inside and if so, I don't know how long it takes to drain that battery - if so, I would unplug the cord and turn on the power switch for an hour or so to drain the capacitor, that might be enough time to clean the memory being retained by that capacitor), then plug the power cord back in and turn on the power switch (do not reconnect the battery).
If anything was programmed into the unit, the above steps will clear it all and take it back to factory settings - nothing programmed.
Quote from: TelePlay on January 22, 2018, 07:49:27 PM
As Doug said, do a hard reset.
I unplugged the cord, removed the battery, switched on and left sitting for an hour. Still no dial tone, can't call between extensions, and EXT11 still connected straight to CO1.
Thank you to everyone for all your help. I sent it back for a refund.
Glad to hear.
Buying a 616 or 308 is a bit of a gamble. I have two and both work fine. I paid a bit more ($60 to $70) range with shipping but they came from sellers that seemed honest and trustworthy based on photos offered and a good description of where it came from (pulled from a working system when phones upgraded - or - tested and working). Having the battery cover plastic peice also shows some care of the unit. I always made sure returns were accepted as proof of their honesty.
This is not an endorsement but if I were looking for one, of the 10 or so now on eBay, this one would get a second look
https://www.ebay.com/itm/PANASONIC-616-Easa-Phone-KSU-KX-T61610-Electronic-Modular-Switching-System/232638885103
or this one
https://www.ebay.com/itm/PANASONIC-616-Easa-Phone-KX-T61610-Phone-Electronic-Modular-Switching-System/253379483732
both of which seem to be from the original user, not a picker that found it laying in a trash can, if you know what I mean. The second one does not accept returns but does state a working unit so returns are covered by eBay if not working when received.
Now, this one raises a question. It looks good but why would someone cut off the power cord? Where was it found? Did they cut the cord so no one would plug it in a cause a problem, or did it blow up so they cut the cord. Too many unknowns.
https://www.ebay.com/itm/PANASONIC-616-EASA-PHONE-ELECTRONIC-MODULAR-SWITCHING-SYSTEM-CUT-CORD-UNTES/122907490894
They come up quite often on eBay. Some say you can get them for cheap. I always preferred to pay a bit more. Refurbed units sells for $250, that's a bit high but you know it's working, warrantied. For what they can do, are worth to a collector, a few dollars more for a unit with a good chance of working to me is just a bit of an insurance policy.
Quote from: TelePlay on January 26, 2018, 09:44:42 AMBuying a 616 or 308 is a bit of a gamble.
Indeed, I remember buying my 308 and it having problems due to aged goo that turned conductive as it aged, but on removal of the stuff it worked fine again... :)
http://www.classicrotaryphones.com/forum/index.php?topic=13471
Wish I took pictures of the goo though for posterity...
Thanks TelePlay. That's very useful.