I sold a phone item on Ebay to a buyer named "hanson64". After he purchased, he questioned how much was being charged for postage. (not before he purchased, but after!) Apparently he lives in an area that has a high postage rate, at least from my house. His email acuses me of marking up my postage by at least $5. I don't mark up my postage, but I do add a dollar to cover shipping materials. After reading his profile on Ebay, it turns out he has a habit of leaving negative feedback to the regular telephone sellers. You might be advised to read the negative feed-backs he has left, and block this guy if you are a seller before he does the same to you. I'm just waiting now for my negative feedback, just because he doesn't think he should pay the going rate for postage.
Its a slippery slope. Do you clearly mention in the listing that you will charge extra for the packing material? If, according to ebay, the buyer is right you are overcharging him. I personally agree if I buy a TV only I don't expect to be told after the fact that I have to pay extra for the foam and box it will ship in.
As a seller I do not charge anything for packing material. I mark it as a business expense. I charge only the actual cost of shipping. If the shipping estimate is hight than the actual final cost I refund the difference. Sometimes I even give the buyer a little extra discount just because. You are better off giving a $5 discount that getting a negative feedback. Just block that user from now on.
On the other hand if there is a pattern of bad feedback, and there is, report him to ebay for feedback abuse. If you use the shipping calculator then the buyer knew clearly what the shipping rates would be prior to buying the item. In the even of bad feedback complaining about the shipping cost you can ask ebay to remove it. If a bad feedback is left for something that was described ebay will side with the seller. They have done for me in the past.
I feel your pain,
I don't do this as a business, and Ebay notes this as a shipping charge, not a postage rate. Charging for shipping costs is an industry standard, and proper packaging of these old phones can be expensive. Charging a $1 or $1.50 to cover tape that is $5 a roll, or peanuts and bubble wrap that is $50 a bag is not out of line. Proper packaging is not cheap. Isn't that what we preach here on the forum? Pack it well! In addition, shipping costs are disclosed on the Ebay listing. If a buyer has an issue with the amount, they should question it before they purchase - not after. I feel like this is a shake down - and I am expecting another "shake down" after the item is received by this Buyer. By the way, I have 100% feedback, and a large portion of my feed back is very complimentary on my packaging, and the speed at which they receive the item.
As far as this Buyer, it turns out that the person I'm shipping to is not the person who purchased. In addition, now it's going to a PO box. Should I require a signature from the Buyer? I don't like requiring a signature as most people work during the day and it's a huge inconvenience for most ( including myself ).
You need to beat him to the punch and send all info including his accusations to eBay. If you fear he will leave negative feedback, at least you have a 50/50 chance to stop it. Or you can cancel the transaction.
D/P
I agree with Seb and D/P.
Even if you do give a shipping discount that is no guarantee he will not leave bad feedback or be a pain after he received the item. You still have the money and the item. My suggestion is to get out of this auction ASAP, cancel, give his money back and say the item is no longer for sale. Think of a way/reason to get out they makes you comfortable. I'm not saying to lie, but many sellers have said the item was damaged, previously sold, incorrect description, etc. or some other excuse/reason eBay allows and is no longer for sale. Once you are out you can block the seller.
No matter how hard you try, some people you just can't please.
A risk of doing business.
Thanks for your comments. I would cancel the sale, but he can still leave feedback, even after the cancellation. My main reason for posting this was to warn the rest of you to block this guy - if he gets you later on because you didn't block him, it will be your own fault. Check the feedback he leaves other Sellers and decide for yourself.
When I was selling 10 years ago I received one negative feedback. It was a long time before eBay protection I sold some decorative wine glasses and one glass arrived broken. The buyer gave me negative feedback before emailing me about the broken glass. I received the glasses free and sold them for about $10. I told the seller I would have given all her money back if she had told me about the breakage beforehand. She stated it was OK and she did not want a refund. Huh? Oh well, I provided a rebuttal. The negative feedback disappeared a year later and I have been 100% since then.
My point is even is this buyer is a pain, the negative feedback will not last forever.
I have also blocked your buyer.
Medium Priority Flat box is a sellers best friend, for us it is a life saver. Boxes are free. We do not charge for packing materials, we feel it is part of selling. I clearly list the shipping in the auction for the States $14.99 for shipping and insurance. A seller who does not include insurance is their own worst enemy. Most phones easily fit in a MPFB with plenty of room for packing. Overseas shipping cannot be listed because of eBay's Global shipping, but it does protect the seller.
Sellers always risk buyer extortion, it happens more than you think. Its just not the sellers who are bad! Buyer is not completely satisfied, would be more satisfied if you took $20 off because of a little buyers remorse. It beats a negative. I am on both sides as I buy and sell.
I sold a half seed master CD for $30. Buyer said it was perfect, but one of the corners of the pamphlet had a slight bend. Send it back for a full refund plus your shipping or Buyer extortion. Held us up for a $5 refund. The door swings both ways.
eBay is a love it / hate it proposition. eBay ALWAYS sides with the buyer.....Doug
When "I'm shipping to is not the person who purchased" is he asking you to ship to another address? If so DO NOT SHIP. You have zero protection if you ship to any address other than the one on the account. Ebay will not protect you. Unless it is someone you know don't do it.
As for charging for the cost of packing materials I was not implying that what you are doing is wrong or out of line. I was merely pointing out that if you are doing so, ebay will expect you to tell the buyers you are. Otherwise, in the event of a dispute, they will side with the buyer.
I think we all agree with you. Your buyer is a bit of jerk and obviously trying to scam some money out of you. Your only option at the moment is damage control and improve the wording on the listing next time to leave no room for ambiguity.
Quote from: wds on October 20, 2014, 08:46:22 AM
As far as this Buyer, it turns out that the person I'm shipping to is not the person who purchased. In addition, now it's going to a PO box. Should I require a signature from the Buyer? I don't like requiring a signature as most people work during the day and it's a huge inconvenience for most ( including myself ).
If the transaction is cancelled there is no feedback. The buyer needs to agree to cancel the auction, however.
I remember having a transaction cancelled on an item I purchased, then the seller relisted it for a higher price. I was able to, and did leave negative feedback after the seller failed to respond to my emails. I called ebay yesterday, and they told me that if I cancelled the transaction the buyer would be able to leave feedback. So cancelling the transaction is not an option. However, ebay did tell me that if the negative feedback was unwarranted, or matched a trend of negative feedbacks from that buyer I could have it removed.
On shipping, I only list two forms of postage, priority mail and standard post. 75% of the time priority mail is cheaper than standard post. And 95% of the time the regular priority mail is cheaper than the flat rate box. I must be in a cheap postage rate area to all but a few areas.
I'll know if a couple days what the intentions are from this Buyer.
once upon a time I had to do this..... then I learned how to rob Peter, to pay Paul..... Payday Loans..... but I'm careful with it.... oh, yeh.... and there's always paypal credit....!
I rob Peter and write a bad check to Paul.
Quote from: Fabius on January 15, 2015, 10:34:09 AM
I rob Peter and write a bad check to Paul.
Mary (RIP) will haunt you!
you guys are funny!
I just received my first negative feedback!
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=sargeguy (http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=sargeguy)
I mailed a few capacitors to someone in MN a couple weeks back. They were in a hand addressed padded envelope sent via USPS 1st class. The tracking is on a receipt from the PO in my car somewhere. Here is the total of my correspondence with the buyer:
Sent Date: Jan-24-15
QuoteDear sargeguy,
When were the capacitors shipped please?
-XXXXXXXXXXXXXXX
Sent Date: Jan-24-15
Dear XXXXXXXXXXXXXXXX,
I mailed them on Saturday, they may not have gotten picked up until Monday.
Thanks,
-sargeguy
Sent Date: Jan-24-15
Dear sargeguy,
Thank you Greg !
-XXXXXXXXXXXXX
Sent: Jan-31-15
Dear sargeguy,
I left you bad feedback as I tried to alert you to the fact that I never got my capacitors. You did not seem to care. Maybe if you would send them to me I would have the bad feedback removed. I would take better care of my buyers if I wanted to stay in business.
- XXXXXXXXXXXXXXXXXXX
Quote from: Sargeguy on January 31, 2015, 12:48:57 PM
Dear sargeguy,
When were the capacitors shipped please?
-XXXXXXXXXXXXXXX
Sent Date: Jan-24-15
Dear XXXXXXXXXXXXXXXX,
I mailed them on Saturday, they may not have gotten picked up until Monday.
Thanks,
-sargeguy
Sent Date: Jan-24-15
Dear sargeguy,
Thank you Greg !
-XXXXXXXXXXXXX
Sent: Jan-31-15
Dear sargeguy,
I left you bad feedback as I tried to alert you to the fact that I never got my capacitors. You did not seem to care. Maybe if you would send them to me I would have the bad feedback removed. I would take better care of my buyers if I wanted to stay in business.
- XXXXXXXXXXXXXXXXXXX
Wow! Reading along in the conversation I didn't see that last reply coming. Quite a statement by that buyer.
Exactly.
I replied:
Quote
Dear XXXXXXXXXXX,
The only correspondence I received from you prior to this was a message asking when I shipped the items, to which I responded. If the shipment has not arrived you should have notified me. If you wanted me to send replacement capacitors you should have asked and I would have sent the replacements. I have 1300 positive feedbacks and I have always been able to work out any problems. I have never had a negative feedback or needed to leave one until now.
Thanks,
Greg
I then reported him to eBay for inappropriate feedback and misuse of the feedback system, claiming he "might" remove the negative feedback if I sent him the item (which I would have had he asked me too). Unfortunately sellers cannot leave negative feedback for buyers anymore.
In situations like this I just refund the PayPal payment so he cannot make any further claims etc. and added him to my blocked bidders list
That's too bad, I always worry about bad buyers like that. I hope you can resolve the problem.
Ben
When buying on Ebay, I usually check the feedback ratings and comments and it has become relatively easy to tell if a neutral or negative feedback is a indicator of what to expect from a seller. The complaints are usually arbitrary in nature and appear in the context of otherwise satisfactory comments from other buyers. It is a mystery to me why they will leave such a response. Most sellers are considerate and helpful if one treats them as though they were so.
It's always tough on eBay when you get a buyer who is wrong, but thinks he/she is right. The old adage "the customer is always right" is wrong. eBay is full of good sellers and good buyers, it only takes one bad apple (cliche #2).
I agree with the statement ..."Most sellers are considerate and helpful if one treats them as though they were so." I want my buyers as happy as I want myself to be when I buy. The bonus with happy buyers is as many of them become repeat customers. It is very tough to swallow to receive bad feedback when a buyer doesn't answer your prompt responses.
It always bruises the ego just a bit when you get bad press for doing the right thing. ......Doug
Quote from: Sargeguy on January 31, 2015, 01:12:44 PM
Exactly.
I replied:
Quote
Dear XXXXXXXXXXX,
The only correspondence I received from you prior to this was a message asking when I shipped the items, to which I responded. If the shipment has not arrived you should have notified me. If you wanted me to send replacement capacitors you should have asked and I would have sent the replacements. I have 1300 positive feedbacks and I have always been able to work out any problems. I have never had a negative feedback or needed to leave one until now.
Thanks,
Greg
I then reported him to eBay for inappropriate feedback and misuse of the feedback system, claiming he "might" remove the negative feedback if I sent him the item (which I would have had he asked me too). Unfortunately sellers cannot leave negative feedback for buyers anymore.
In situations like this I just refund the PayPal payment so he cannot make any further claims etc. and added him to my blocked bidders list
Thank God for being able to block jerks! I don't sell on ebay, but I LOVE the block feature on Facebook, Youtube, other places.
It's time to refresh this thread. I sold an item to a Buyer pacificwhite ( 129 ), who has turned into a real pain. He bought the item a couple weeks ago and just now paid for it. He got my phone number and called me to talk about the phone a week after the purchase, and tried to renegotiate the price, and got some extra stuff out of me just to make him happy. Still didn't pay until a another week later after I opened an unpaid case against him. Now of course he is mad at me. Just a warning to all of you - he is now blocked from buying from me.
I don't sell phones for a living so I don't need these kinds of buyers.
Just remind buyers like them that when they win an item or hit "Buy it now" that they've entered into a legal contract and breaking it will have severe consequences (you are in the US after all, where with the right lawyer you can sue a stone for all the money it has!!)... :)
Quote from: twocvbloke on February 06, 2017, 11:56:46 PM
(you are in the US after all, where with the right lawyer you can sue a stone for all the money it has!!)... :)
Yes, Mick Jagger and Keith Richards are loaded.
Recently I came upon an eBay seller who wrote a lengthy Terms of Sale in his listings. He will no longer give partial refunds. If the buyer is unhappy the item can be returned for full refund but he won't make any "adjustments". According to him he is seeing more and more buyers make a claim of some minor defect. No matter how many images, or how detailed the description, there is some claim of a defect that wasn't shown. What these buyers are doing is re-negotiating the price after the sale.
My own peeve is the after-listing inquiry which has included a handful of collectors. I think it best not to respond AT ALL to post-listing “Is it still available?” or “Do you plan to re-list it?” inquiries. No good can come of it. Here’s how I see from the seller viewpoint.
1) It allows your opponent to pick the battlefield.
OK, “battlefield” is a strong analogy to use for a phone auction but you get the idea. I had set the auction or sale terms and the duration. Now I’m letting somebody else extend the sale. It puts me in a position where I deliberately chose not to be: in a one on one negotiation.
2) The seller cannot possibly do well.
I already know that the eBay member isn’t going to pay my reserve (he didn’t bid up to it) or my threshold buy it now price (he didn’t make an offer above the auto-reject range). Or didn’t bid/offer at all. It’s now about me lowering my floor. Of course, I can just politely end the negotiations because we’re too far apart. I’ve then given one person exclusive information on the parameters of my pricing which no one else has – valuable information to have when the phone is re-listed. Then there’s a small group of collectors feel that they are entitled to buy a phone and their price and a seller is morally obligated to accommodate them. In their mind sellers have no right to a financial return for their time, materials, and labor. (Like the ATCA member who told me, “Look, do you want to debate? Or do you want to sell stuff?”) I don't make a living on phone restoration but I'm not in this to lose money either.
3) It does nothing for your Seller rating.
An off-eBay sale does nothing for my seller rating. Somebody who might think of buying a higher value phone won’t be encouraged if he sees sales all at less than $100. (And, the off-ebay buyer now has my PayPal email address. After having had a major identity theft problem last year I'm not about to give it out under non-secure circumstances like this.)
I must admit to an experience of Schadenfreude when the "Is it still available?" emails land in my inbox. They want the phone, know that I’ve still got it, but won’t let them have it. They had their chance. And they will again but when I’m ready.
In the past I've been one of those people who have missed the end of an auction and sent a "would you take the opening price for it?" message, but, I also ask them to relist it as a buy-it-now at that price, so it's all official and above board, and as soon as it's up I hit the buy button... :)
I do this as in the past I've been screwed over by someone who I asked to buy something off-ebay, they received payment and disappeared, and as it was off-ebay I lost the money and what was offered, so, it's not always buyers who are screwing over, some sellers do it too...
Quote from: twocvbloke on February 11, 2017, 07:20:09 AM
In the past I've been one of those people who have missed the end of an auction and sent a "would you take the opening price for it?" message, but, I also ask them to relist it as a buy-it-now at that price, so it's all official and above board, and as soon as it's up I hit the buy button... :)
I do this as in the past I've been screwed over by someone who I asked to buy something off-ebay, they received payment and disappeared, and as it was off-ebay I lost the money and what was offered, so, it's not always buyers who are screwing over, some sellers do it too...
This might work for sellers who are eager to convert the phone into cash. But then I wonder why they bothered with the expense of a Reserve auction if they were willing to take the opening price? Nothing personal, but I would not do this as I've been low-balled. Badly. Usually it's somebody who doesn't bid but just watches. Action ends with the reserve not met and then the "Is it still available?" email comes in. Recently I put up a pretty highly collectable phone which didn't fit in with what I wanted to keep. Mr. No-bid emails that he was going to snipe it at....... $200..... because he's "concerned about the finish". (You can also extrapolate that - if he's "concerned about the finish" now what other "adjustment" will be demanded once it's unpacked?) Reserve auctions are a necessary evil to protect investments from collusion and low-balling.
As for losing money in an off-ebay sale, well, I'm afraid all of us set ourselves up for this under those circumstances.
Well, the sellers I've sent messages to never had reserves on their items (I tend to avoid auctions with reserves, as on ebay UK, the minimum reserve a seller can place on an item is £50, which is usually out of my ballpark to begin with!), if they got no bids and had little to no interest then I'll have a cheeky punt and see where it goes, doesn't always work, but they do end up relisting anyway and I win regardless with one bid...
But being stung by a seller in the past, well, by the past I mean over 12 years ago, after I'd I bought my Kirby Tradition I found the tools to match on ebay, didn't have the money at the time, they went unsold and weren't relisted, so when I had enough money, I asked them if they still had them and were willing to sell them, they were, so I sent them what they asked for the set, never saw the tools or the money and they had disappeared off ebay completely, so I got burned with that one, hence why I now ask to relist as a BIN listing so if anything goes wrong, I have a safety net to fall back onto... :)
I had a buyer place an order for a phone I had for sale. He never paid for it. I didn't ship it either. I reported it to Ebay and I ended up re-listing the phone and ended up selling it to someone else. I did contact him before reporting the incident, but I got no response. I don't know what happened to him.
I had an experience with a odd Ebay buyer. He purchased a a phone from me that cost almost $250.00. The sale went fine and he paid quickly and I shipped the phone out the next day. I believe it was 6 months later and I receive this package from the postman and I can't figure what it can be since I hadn't ordered anything lately. Sure enough it's the phone I sold in the original box I had packed it in. I checked with the USPS and found out it was sitting at the buyers local post office all this time and although they notified him several times it was never picked up. I contacted him explaining I had the phone back and what did he want to do. He said he wondered what happened to it and could I mail it back, I said sure and that I would need $15.00 to ship it back. Never heard from him again, I don't know what happened but he had my email and I even gave him my phone number but I guess the $15.00 was just too much. I guess you could call him a bad Ebayer but he was good to me.
We might have to change the title to "Bad eBay Buyers and Sellers."
I got a good BIN price on a C4A ringer with high $9 USPS ground mail. Okay, $12 for a 50s C4A delivered is okay.
Bought it 3 days ago and was waiting for the seller to ship it. Yes, Sunday and Postal Holiday Monday so I was waiting until Tuesday evening to ask if it shipped.
Got a message from eBay about an hour ago saying the Seller cancelled the order. The eBay email said "We're sorry to let you know that mat4941 canceled your order and mentioned the reason as I'm out of stock or the item is damaged. The seller refunded $12.14 back to your original payment method, and you don't need to do anything else."
Nice, I don't have to do anything else, except find and buy another ringer and wait 4 extra days for delivery. The seller does not deal with phone parts so I sent a message to him asking what happened. He best get back to me with a good excuse or he will be getting his first negative feedback, ever.
The Seller's eBay handle is mat4941 ( 3043 ) and I do hope he get back to me a what happened to the ringer. If he was into selling phone parts, I'd say beware. Heck, I'll say it any because that no contact cancellation by the seller irritated me.
I always wonder why folks think it is better to not contact the other party with a simple mannerly communication. If i were the seller, I would've at least written the buyer with what I would've wanted to know. Luckily for me most have done that. If they don't, I don't feedback.
Just left my first Neutral for a seller. When the item didn't come as expected he didn't reply to my message asking for a tracking number. Didn't reply to my phone message the following day. He ultimately blasted my Neutral, stating not to buy from him anymore and that he was not "obligated" to provide a tracking number.
He does himself a disservice. With a tracking number, and the item doesn't arrive when expected, a buyer can see if it's stuck in some USPS or Fedex facility. Then the buyer gets mad a USPS or Fedex instead of at the seller.
I had a similar problem with an eBay seller.
Back in December, I tried buying a tailgate that had parts I needed for my truck. I texted the seller (he requested texting in the description instead of messaging through eBay) asking if there were any dents/scratches in the part I needed. He replied a couple days later, and was very polite and friendly, telling me that that part was nearly perfect as far as he could tell. The seller only had 4 feedback responses, all of them positive, and his account was pretty recently created. The tailgate was relatively cheap, so I decided to buy it.
After waiting patiently for a week after the listing ended, he sent me a text, asking me to confirm that I wanted it, and sent a dozen detailed pictures of it. I replied that it looked great, I was sure I wanted it. A day later, my payment was refunded in full. I texted him back, and heard nothing back.
I won't bother posting the seller's handle, mainly because I don't know exactly what happened, and it's more of a mysterious seller than a bad one. It was also an auction for a part that was unrelated to phones, so I doubt anyone here would really find it helpful.
Quote from: WEBellSystemChristian on February 21, 2017, 06:21:14 PM
I texted the seller (he requested texting in the description instead of messaging through eBay)...
Always try to use eBay messaging as it documents the communication between buyer and seller.
And that documentation is necessary for Paypals' participation.
Quote from: TelePlay on February 20, 2017, 08:19:54 PM
The Seller's eBay handle is mat4941 ( 3043 ) and I do hope he gets back to me a what happened to the ringer. If he was into selling phone parts, I'd say beware. Heck, I'll say it any because that no contact cancellation by the seller irritated me.
Took me two messages to the seller so the second one must have convinced him I was serious for the truth. He replied with this about an hour ago:
"Hi sorry it was sold and relisted. the # was the Fix. sorry Mat" which is enough to read between the lines. A 30 day BIN item being sold for parts (http://www.ebay.com/itm/VINTAGE-Rotary-Phone-4-Wire-Ringer-8-64-R-For-Parts-/132080463776?hash=item1ec09befa0:g:YHUAAOSwbYZXYe~~) as stated in the auction title . . .
"VINTAGE Rotary Phone 4 Wire Ringer #8-64-R, For Parts,!!!" . . . and doubled down in the description . . .
" Vintage Rotary Phone 4 Wire Ringer, For Parts,!!! the ringer is out of rotary desk phone, I do not know if it is working as is, see photos." . . . and I bought it about a half hour after being listed.
Okay, nice try, Mat. Not my first rodeo in the world of excuses. My best guess is he sold it to someone but not on eBay. It only shows up once in his "Sold's" (going back to 12/1/16) and that was when I bought it on the 17th of February. The damages excuse doesn't apply in that the seller said it is for parts and does not know if it is working, was sold as is. Relisted? Not on eBay. Sold? Not on eBay to someone other than me.
Well, at least he replied, finally, so won't leave feedback either way, even though I am tempted.
Quote from: TelePlay on February 21, 2017, 09:08:26 PM
Well, at least he replied, finally, so won't leave feedback either way, even though I am tempted.
At least leave neutral feedback.
Here's another one you will want to block. "elmont1968" First i noticed he had placed 3 bids for different prices then withdrew all the bids. I sent him an email and asked why all the cancellations - he said is 8 year old was playing on his computer. I should have blocked him on the spot. Before the close of the auction he asked about damage to the mouthpiece - I informed him the MP was chipped and please look at the pictures. Picture of the chip below. He ended up buying the candlestick, and now wants to return it because the MP has a chip in it. duh. Round trip postage to this guy will cost me almost $50. Just trying to save someone here some heartache - block him now.
Can you (reluctantly) send him a replacement MP for less total $ to yourself?
Terry
I tried that but he just wants to return the phone, I asked him if he would like to file a claim with USPS to cover damages from shipping - I always use priority mail. He said no, and the receiver was missing parts. I know the phone was complete so it sounds like he is removing parts and sending back what he doesn't need. Very dishonest buyer.
Quote from: wds on February 10, 2018, 09:41:28 AM
Here's another one you will want to block. "elmont1968" First i noticed he had placed 3 bids for different prices then withdrew all the bids. I sent him an email and asked why all the cancellations - he said is 8 year old was playing on his computer. I should have blocked him on the spot. Before the close of the auction he asked about damage to the mouthpiece ...
Seems a bit suspicious that he would claim it was his kid playing on the computer, but he just HAPPENS to be a collector?
An 8 year old can be a collector, but that does not endow them with the wisdom that more mature buyers exhibit. I think the buyer is grasping for excuses for a refund.
My family has dealt with similarly annoying buyers on ebay.
We once had a small ornate wooden box that we listed in an auction. There were 12 very detailed pictures of the box's condition, and we even had "no cracks or damage of any kind" in the description. A buyer claiming to be a woodworker bought it, and even sent a message about how happy he was with the condition of the item.
We sent it, and a day after it was marked as delivered, he demanded his money back, saying that the box had several splits that we didn't mention. We had every possible angle shown in the high-quality pictures, and asked him to show us where the damage was. He never responded, never gave any feedback, and never demanded money again after that!
Quote from: wds on February 10, 2018, 09:41:28 AM
Before the close of the auction he asked about damage to the mouthpiece - I informed him the MP was chipped and please look at the pictures. Picture of the chip below. He ended up buying the candlestick, and now wants to return it because the MP has a chip in it. duh. Round trip postage to this guy will cost me almost $50. Just trying to save someone here some heartache - block him now.
I couldn't find the original listing (???). However, I believe your listings offer a 14-day return, but "buyer pays return shipping." Since there was full disclosure of the damaged mouthpiece, then why would you be responsible for paying for shipping both ways? (I'm not even sure the seller should pay for shipping either to or from in a case f buyer's remorse.)
I have had to block potential buyers who have caused problems, as we all do. I have one buyer, who I had to block a while back that always sends messages requesting a much lower price than the listed price. I actually sold him a phone below list price, then he proceeded to ask for more discounts. He was blocked. However, Ebay in it's infinite wisdom allows blocked buyers to continue to send messages even though they are blocked. I have had to stop responding to his messages hoping he would stop sending them. So, today I get a complaint from Ebay wanting to know why I'm not responding to potential buyers (this guy). I had to call Ebay, explain the situation, and then I gave the Ebay Rep. an earful about blocking buyers but not blocking their messages. Blocked means Blocked!!!! She said she would see what they could do.
It really helps with Ebay to get a live person to work things out. Sometimes it's the only way.
I'll say, the ONLY way to get things done. Otherwise your talking to a wall..